To kick off the project, I conducted client interviews to better understand the constraints, business model, and expectations for the Smartbed system. Rondish is one of the earliest providers of patient safety solutions and senior care technologies, with nearly 30 years of experience developing healthcare security systems. Their product portfolio includes fall management, wander management, nurse call systems, and integrated patient safety solutions.

Although Rondish has extensive experience in the medical industry, UX-focused system design was a relatively new area for them. Therefore, I supported their team by initiating user research to ensure we could design a system truly aligned with user needs.

Through stakeholder interviews and initial research, I identified two primary user groups for the Smartbed system: Patients and Nurses.Patients act as passive participants in the system. Their interaction mainly involves the hardware setup connected to the Smartbed system to monitor their safety and conditions.Nurses are the system’s main active users. They are responsible for handling tasks such as monitoring patient status, responding to alerts, and coordinating actions through the system interface.

Understanding the nurses' workflows, pain points, and environmental challenges was critical, as they needed a system that would support them efficiently, reduce response times, and improve patient care quality.